Full Time, Benefits-eligible
Responsibilities: Provide technical support to the entire Wildcat Card system (including, but not limited to digital photography, magnetic stripe functions, smart chip functions, and multiple database manipulation) in order to maintain uninterrupted service to the University, the K-State Student Union, cardholders, and participating off-campus points of service by applying knowledge of system hardware and software. Oversee all aspects of special card production, including conference cards, library cards and name badges utilizing card production system knowledge. Conduct research into database performance and functionality issues. Support multiple computer applications to include Solomon accounting system, Crystal Reports and FRX. Support and administration of SQL database systems and applications. Provide diagnostic and problem solving assistance for ID card system, K-State Student Union network and point-of-sale systems and assist the Computer Systems Manager with routine system maintenance and service calls for the K-State Student Union network and point-of-sale systems in order to provide a smooth operating system with minimum downtime for users by applying technical knowledge of systems.
Oversees web site performance and functionality. Maintain the connectivity between the internet and Union’s LAN, e-mail/Intranet, firewalls and overall site security. Installation and configuration of applications. Provide assistance to staff on application issues. Be available to support the Computer Systems Manager or perform those duties in CSM absence. Train ID Center staff and other campus users on the system and the appropriate use of hardware and software applications and assist when possible with training on specialized applications in order to foster abilities and competence of users and to ensure desired services are provided to users and clients by applying knowledge of training techniques, effective communication skills and technical knowledge of computer systems.
Provide support of interface and views of ID Center data to authorized University departments. Serve as resource person in the development of support systems for the ID card system in order to ensure continuous improvement and a high level of customer satisfaction. Attend (as assigned) appropriate short courses, trade shows, and technical schools relating to the operation, upgrade, maintenance, etc. of hardware and software related to ID card systems in order to develop and provide a sufficient knowledge base to carry out effective support of the University ID card program.
Stay abreast of current technology advances. Provide recommendations for improving processes and procedures and understanding of current or emerging technologies. Provides technical leadership for the planning and direction of technology projects. Train and consult with users to address needs and problems. Analyze business scenarios and recommend technology solutions. Function as a training resource for less computer-experienced Union staff. Document and maintain current software security patches and updates to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure. Develop and maintain a backup and recovery strategy for all databases. Monitor and maintain system performance, data integrity and focus on improving performance, scalability and stability of databases. Periodic review of database management system error log, operating system level event log, for system, application and security related issues.
Perform other duties as assigned to include, but not limited to, serving on University or in-house committees, preparing various reports and complete other assigned projects. Work as a team to take initiative for the overall appearance of the building (ie. picking up trash as we move around the building, recycle newspaper in the recyclable bins, etc.)
Qualifications: Bachelor’s degree in Computer Science, Information Systems or related field. Six months experience designing, analyzing, coding, testing and debugging database programs and/or system software programming and analysis. Relevant education may be substituted for experience. Two years of experience working with Windows-based computers and basic networking. Must possess effective oral and written communication skills; listening skills; confidentiality; and analytical and problem solving skills. Must be able to remain sitting in a stationary position 50% of day; Ability to move about in and around the building to access servers, computers, office machinery, etc.; Dexterity to operate a computer and other office machinery; Ability to communicate, detect, converse with, discern, express oneself, and exchange information in person, on the phone or via computer; Move, transport and position equipment weighing up to 25 pounds. Sight sufficient to view and respond to computer components.
Benefits: Health, dental, life and vision insurances, paid time off, retirement plan, discounted meals and recreation.